Customer Survey

CUSTOMER SURVEY

[1 = poor rating, 5 = excellent rating]

1 2 3 4 5

(1) How would you rate Dominion's telephone operators in the following areas?

- Knowledge

- Politeness

- Efficiency

- Attitude

- Accuracy

Comments:

(2) How efficient does Dominion handle special requests?

Comments:

(3) How efficient is Dominion at handling wrong addresses?

(3) Comments:

(4) How well does Dominion maintain a customer rapport?

(4) Comments:

(5) How would you rate Dominion's Contractors in the following areas?

- General Appearance

- Attitude

- Knowledge

- Politeness & Courtesy

- Efficiency

(5) Comments:

(6) How would you rate Dominion's invoicing system?

(6) Comments:

(7) How would you rate Dominion's overall performance?

(7) Comments:

(8) How would you rate Dominion professionally?

(8) Comments:

(9) How well does Dominion handle your concerns?

(9) Comments:

Additional Comments